Human Resources Command - Integrated Web Services
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CAC Login  Use your CAC
DS Logon
CAC Login  Use your DS Logon
Alert Message

If you experience problems please contact the HRC Helpdesk at 502-613-7777. Please do not submit anonymous ICE comments as we have no means to track who is experiencing the issue or the location making it difficult to resolve the problem.

Integrated Web Services (IWS)

Soldier Management System (SMS) is a web-based collection of data, applications, and tools to assist Career Managers and other Human Resource Personnel in supporting Active Army, Army Reserve, and Army National Guard Soldiers, veterans, retirees, family members, and other stakeholders.

To access SMS, you must have a Common Access Card (CAC) and a security role set up and approved by Human Resources Command (HRC).  If your SMS account is not used for 35 days it will expire.  Your access will be deactivated and you will have to reapply.

To login, click the Use your CAC link and enter your unique CAC PIN. 

To view the site, you must have a Web browser capable of High Security (128-bit) encryption. The site also uses Adobe Flash and Adobe Acrobat plug-ins.

If you have technical difficulties with SMS login, follow the procedures below. 

HRC users should contact their Information Management Officer (IMO) for first line of assistance.  If further assistance is needed, then your IMO will contact the HRC Help Desk for you.  

For non-HRC users, send an email to the HRC Help Desk at usarmy.knox.hrc.mbx.it-help-desk@mail.mil to request customer support.  HRC Help Desk will create a trouble ticket using the information you provide in the email message. You need to include the following information:

  • User's Name
  • Office Symbol
  • Location
  • Phone Number
  • Email Address
  • State clearly the problem you are having related to web. If you are getting an error message, be sure to provide the exact error message.

For comments or questions please use the same procedures above.

Attention: This is a Department of Defense Computer System. DoD computer systems may be monitored for all lawful purposes, including to ensure that their use is authorized, for management of the system, to facilitate protection against unauthorized access and to verify security procedures, survivability and operation security. Monitoring includes, but is not limited to, active attacks by system. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. All information, including personal information, placed or sent over this system may be monitored and verified. Use of this DoD computer system, authorized or unauthorized, constitutes consent to monitoring of activity on this system, including the entry or updating of personal information. Unauthorized use may subject you to criminal prosecution. Deliberate entry of inaccurate data or misleading data can result in disciplinary action and/or criminal prosecution. Evidence collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for all lawful purposes. I acknowledge the terms and agree to comply with the conditions as stated. I am aware that all my activities on this system will be automatically recorded by the system and will made available to appropriate officials upon an official request.