For those having issues accessing this site via CAC, please try the following (WARNING you must know your AKO password for these steps):
1. Log into AKO (https://www.us.army.mil).
2. Click on My Account>CAC/Certificate Registration. Click on the Clear Registered Information button.
3. Go back to CAC/Certificate Registration.
4. Click the REGISTER button to add you Security Certificates. Click OK.
5. Enter you CAC pin number if prompted and then you AKO password.
6. When successful you will see: Your certificate has been registered.
7. Log out of AKO, close your browser instance, and then attempt to access My Record Portal again.
My Record Portal is HRC's self-service portal for Active, Guard, Reserve, Retiree and Veteran Soldiers.
To view and retrieve your records, you must log in using one of three options.
- If you have a Common Access Card (CAC), you can use it to log into the Portal.
- If you do not have a CAC, create a Level 1 DS Logon account. (Click here) which takes you to the Help Center. Under the REGISTRATION tab, click on question #2 (I am a veteran) and follow the instructions.
- Once you have a Level 1, you need to request a Level 2 DS Logon account.
- (Click here) to go to the Help Center, click on the tab DS LOGON ACCOUNT MANAGEMENT. Then click on the second question "How do I upgrade to Premium (Level 2)"
- You log in using your Army Knowledge Online (AKO) user name and password. If you are having difficulties logging in, it is reccomended that you establish a DS Logon account and use that instead.
*** IRR Soliders - you need a Level 2 DS Logon account to complete the Virtual Muster.
If you are having technical issues with the My Record Portal site, follow the instructions below.
Send an email to the HRC Help Desk at firstname.lastname@example.org
to request customer support. HRC Help Desk will create a trouble ticket using the information you provide in the email message. You need to include the following information:
- User's Name
- Phone Number
- Email Address
- State clearly the problem you are having related to web. If you are getting an error message, be sure to provide the exact error message.
After you have logged in, click on the icon that identifies your service record. You will see your information. On the left side of the web page, under the heading "Navigation," you can click on the word "Documents" to view the documents in your record. To print, click on the document of your choosing. Once it's open, click on the printer icon, located on the far left side of the menu bar at the top of the page.
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